Refund & Return Policy

Refund And Return Policy

Thanks for shopping at impexbd.com If you are not entirely satisfied with your purchase, simply return!

Returns

Bought something online, but it’s not what you expected it to be. Don’t worry, we’re here for you

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Here's how to return an item:

Send the item you wish to return along with all original packing materials and accessories

If available, attach the packing slip that came with the item

If you don’t have the original packing slip, you can sign in to your account, select the order and then print out an Easy Returns Receipt.

Unlike other companies, impexbd.com Ltd. DOES NOT charge restocking or service fees when you return a product so rest easy knowing that when you want your money back - we give it all back.

In Case Of Pre-Payment:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Remarks:

Once your return arrives at one of our warehouses, impexbd.com return specialist will inspect the shipment, normally within one day and a credit will be applied to the payment method used on the original order.

Please Note: Some credit cards may take an additional 2-10 days for the credit to show on your account so allow as much as 14 days for the credit to be applied.

In Case Of Cash On Delivery (COD):

Simply inform the delivery executive of your decision to return the product on arrival. You are entitled to get a No Questions Asked (NQA) privilege as a valuable client. If the delivery executive refuses to respond accordingly simply take an extra effort to call the customer service hotline - 01580800743

Shipping

Any shipping cost related to the cancellation or delivery of the merchandise will not be covered by the NQA privilege facility.

Home delivery for outside Dhaka is available you can collect the goods from your nearest place.

Experience the pinnacle of online shopping at Impex – Bangladesh's largest online marketplace.

Experience the pinnacle of online shopping at Impex – Bangladesh's largest online marketplace. With an unmatched assortment of products, we redefine shopping. From trending fashion to cutting-edge electronics, find it all with unparalleled ease. Our user-friendly platform empowers effortless browsing, comparison, and purchase. Bid farewell to queues and embrace a new era of shopping convenience. Your safety is our priority, ensuring secure transactions and data protection. Join millions who trust us for a seamless retail escapade. Elevate your shopping – choose Impex today!

Welcome to Impex - Your Premier Online Shopping Destination in Bangladesh!

Discover a world of convenience and endless possibilities as you step into Impex, the largest and most trusted online marketplace in Bangladesh. With a commitment to excellence and an unparalleled selection of products, Impex is here to redefine your shopping experience.

From the latest fashion trends to cutting-edge electronics, from everyday essentials to unique finds, Impex brings together a vast array of high-quality items, all at your fingertips. Our user-friendly platform ensures that you can browse, compare, and purchase with ease, making your online shopping journey smooth and enjoyable.

At Impex, we understand that your time is valuable, which is why we've curated an extensive range of products from renowned brands and trusted sellers, all available under one virtual roof. Say goodbye to crowded malls and long queues – with Impex, you can explore numerous categories, read detailed product descriptions, and make informed choices, all from the comfort of your home.

Safety and security are at the core of our operations. When you shop with Impex, you can trust that your personal information is safeguarded, and your transactions are secure. Our dedicated customer support team is always ready to assist you, ensuring a hassle-free experience from start to finish.

Join millions of satisfied customers who have made Impex their go-to destination for online shopping. Embrace the future of retail and indulge in a seamless, enjoyable, and rewarding shopping adventure with Impex – the ultimate online marketplace in Bangladesh.

Terms & conditions

return policy

Support Policy

privacy policy

Impex stands as the largest online marketplace in Bangladesh. Offering a diverse range of products, we are committed to redefining your shopping experience. Explore the best in fashion, electronics and more conveniently accessible through our user-friendly platform. With a focus on security and customer satisfaction, Impex is your trusted destination for hassle-free online shopping in Bangladesh.